These Terms of Use (“Terms”) form an agreement between you and Xilbee AI LLC, trading as DYNK (“DYNK”, “we”, “us” or “our”).

They apply when you access or use dynk.ph, related websites or applications, the DYNK directory, online store, booking and payment features, community features, venue management software, support services and related offerings (collectively, the “Services”).

By using the Services, creating an account, making a purchase or booking, or accepting an order form or subscription, you agree to these Terms and the Privacy Policy. If you do not agree, do not use the Services.

• You must be legally capable of entering into a binding agreement.
• If you are under 18, a parent or legal guardian must supervise your use and accept responsibility where required.
• If you use DYNK for a venue, club, coach, organiser, company or other organisation, you confirm that you are authorised to bind that organisation.

• Provide accurate, current and complete information.
• Keep login details confidential and use reasonable security measures.
• You are responsible for activity under your account unless it was caused by DYNK’s breach of duty.
• Tell DYNK promptly if you suspect unauthorised access.
• DYNK may require verification before enabling listings, payments, payouts, venue controls or other sensitive features.

DYNK may refuse, suspend or close accounts that are fraudulent, unlawful, misleading, insecure, inactive for an extended period or in breach of these Terms.

DYNK provides information to help people discover pickleball venues, courts, coaches, clubs, events and related services. Listings may be created from public sources, community submissions, venue information or DYNK research.

DYNK aims to keep listings useful and accurate but does not guarantee that every listing is complete, verified, available, safe, licensed, suitable or current. Users should confirm important details directly with the relevant venue or provider.

An authorised representative may request to claim or update a listing. DYNK may ask for evidence of authority and may reject or reverse changes that cannot be verified.

DYNK may retain, correct, merge, suspend or remove listings where reasonably necessary for accuracy, safety, legal compliance or platform integrity.

Venues and providers must:

• keep public information, prices, schedules, availability, policies and contact details accurate;
• honour confirmed commitments and communicate changes promptly;
• comply with permits, licences, tax, employment, safety, consumer and privacy obligations;
• provide safe premises, properly maintained facilities and appropriately qualified staff or coaches;
• manage cancellations, disputes and refunds according to the policy displayed at the time of the transaction and applicable law; and
• use personal data obtained through DYNK only for legitimate service-related purposes.

Venues and providers are independent businesses unless DYNK expressly states otherwise. DYNK does not operate, supervise or control their premises, coaching, events or day-to-day services.

Where DYNK enables a booking, the booking is for a service supplied by the relevant venue, coach, organiser or provider. DYNK may act as a technology and communication platform and, where stated, as a payment collection or processing facilitator.

• Availability is not guaranteed until the booking is confirmed.
• Prices, inclusions, rules, cancellation terms and refund conditions shown at checkout or on the listing form part of the transaction.
• The provider may impose reasonable venue rules, waivers, age restrictions, equipment rules or safety requirements.
• Users must arrive on time, behave safely and comply with lawful venue instructions.
• DYNK may cancel, reverse or investigate bookings affected by fraud, technical errors, duplicate transactions, safety concerns or legal requirements.

Unless DYNK expressly accepts responsibility in writing, disputes concerning the quality, safety or delivery of an underlying venue or coaching service are primarily between the user and the provider.

Prices and fees will be shown before you complete a transaction. DYNK may charge service, software, payment, delivery or other fees only where disclosed.

Payment processing may be provided by third parties whose separate terms also apply.

You authorise the relevant payment provider to charge your selected payment method. You must not use a payment method without permission.

DYNK may withhold, delay, reverse or offset payments or payouts where reasonably necessary to address refunds, chargebacks, disputes, fraud, legal obligations, negative balances or payment-provider requirements.

Each seller, venue or provider remains responsible for its own taxes, invoicing and regulatory obligations unless DYNK expressly agrees otherwise.

Product descriptions, images, specifications, prices and availability may change. DYNK will take reasonable steps to present products accurately, but colours and appearance may vary by screen and minor errors may occur.

• An order is an offer to purchase and is accepted only when DYNK confirms acceptance or dispatch.
• DYNK may cancel or limit an order because of stock errors, pricing errors, suspected fraud, delivery limitations or legal restrictions.
• Delivery dates are estimates unless expressly guaranteed.
• Risk and title pass as provided by applicable law and the delivery terms displayed at checkout.
• Returns, exchanges, warranties, cancellations and refunds are governed by the policy displayed on the website, applicable manufacturer terms and Philippine consumer law.

DYNK may provide venues with software for managing courts, schedules, bookings, customers, payments, communications, reports and related operations.

• The venue is responsible for configuring the software, maintaining accurate information and deciding who may access its account.
• The venue must obtain any required notices, consents or permissions to process customer and staff information.
• The software must not be used for unlawful surveillance, spam, discrimination, fraud or unauthorised data collection.
• Unless an order form states otherwise, features may change as the service develops.
• DYNK does not guarantee uninterrupted or error-free operation.
• Subscription fees, implementation, renewal, cancellation, service levels and data-export arrangements may be stated in an accepted order form or plan description.

Where DYNK processes personal data for a venue, the venue generally acts as the personal information controller and DYNK acts as its service provider or personal information processor.

You remain responsible for content you submit, including reviews, comments, photographs, messages, listings and profile information (“User Content”).

You confirm that you have the right to submit User Content and that it is accurate where presented as fact.

You grant DYNK a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, format, display and distribute User Content only as reasonably necessary to operate, promote and improve the Services.

This licence ends when the content is deleted, except for cached copies, legal records, backups and content already shared by other users.

DYNK may moderate or remove User Content that violates these Terms, platform rules, another person’s rights, platform safety requirements or applicable law.

You must not:

• break the law or encourage unlawful conduct;
• provide false, deceptive, defamatory, abusive, discriminatory or fraudulent content;
• impersonate another person or misrepresent authority, affiliation, availability, prices or services;
• harass, threaten, exploit or endanger another person;
• infringe intellectual property, privacy, publicity or other rights;
• upload malware, interfere with security, overload systems or attempt unauthorised access;
• scrape, copy, harvest or republish substantial platform data without written permission;
• use bots or automated tools in a way that harms the Services or other users;
• manipulate reviews, rankings, bookings, payments or promotions; or
• use personal data obtained through DYNK for unrelated marketing, spam or resale.

DYNK and its licensors own the Services, software, design, databases, branding and original content, excluding User Content and third-party material.

These Terms give you a limited, revocable and non-transferable right to use the Services for their intended purpose.

You may not copy, modify, reverse engineer, sell, sublicense, frame, mirror, extract or create derivative works from protected DYNK materials except where permitted by law or authorised by DYNK in writing.

The DYNK name and logo may not be used in a way that suggests endorsement, partnership or affiliation without written permission.

The Services may link to or depend on payment processors, maps, social networks, couriers, analytics providers, venue websites and other third parties.

DYNK does not control third-party services and is not responsible for their availability, security, content or conduct. Your use of them may be governed by separate terms and privacy policies.

Pickleball, coaching, events and venue use involve physical activity and ordinary risks of injury, property damage and interaction with other people.

You are responsible for deciding whether an activity is suitable for you, using appropriate equipment, following safety instructions and seeking professional medical advice where needed.

DYNK does not provide medical advice and does not guarantee the safety of any venue, coach, player, event or activity. Nothing in these Terms excludes liability that cannot legally be excluded.

To the extent permitted by law, the Services are provided on an “as available” basis.

DYNK does not guarantee that the Services will always be available, error-free, secure or suitable for every purpose, or that all third-party information will be accurate or current.

DYNK does not endorse every listed venue, coach, product, event, review or user merely because it appears on the platform.

A verified badge or claimed status confirms only the limited verification described by DYNK and is not a guarantee of quality or safety.

To the maximum extent permitted by law, DYNK will not be liable for indirect, incidental, special, exemplary or consequential loss, loss of profit, loss of opportunity, loss of goodwill or loss of data arising from use of the Services.

Where DYNK is legally liable and that liability may be limited, DYNK’s total liability for a claim will not exceed the greater of:

• the amount you paid directly to DYNK for the affected Service during the six months before the event giving rise to the claim; or
• PHP 5,000.

This limitation does not apply to fraud, wilful misconduct, gross negligence, death or personal injury caused by negligence, violations of data-protection obligations or liabilities that cannot lawfully be limited.

To the extent permitted by law, you agree to reimburse DYNK for reasonable losses, claims and costs arising from:

• your unlawful conduct;
• your material breach of these Terms;
• your User Content; or
• your infringement of another person’s rights.

This does not require you to indemnify DYNK for DYNK’s own negligence, unlawful conduct or breach.

You may stop using the Services at any time.

Account deletion, subscription cancellation and data export may be subject to plan terms, outstanding transactions, retention duties and reasonable verification.

DYNK may suspend, restrict or terminate access where reasonably necessary because of security concerns, non-payment, fraud, unlawful activity, serious or repeated breaches, harm to users or the platform, or legal or payment-provider requirements.

Where practical, DYNK will provide notice and an opportunity to correct the issue.

DYNK may add, change, suspend or discontinue features as the business and technology develop.

DYNK will take reasonable steps to avoid unfair disruption to paid customers and will follow specific commitments in an order form, subscription plan or applicable law.

DYNK may update these Terms. The revised version will be posted with a new effective date.

Material changes may be communicated through the Services or by email.

Continued use after the effective date means you accept the updated Terms, except where further consent is required by law.

These Terms are governed by the laws of the Republic of the Philippines.

Before starting formal proceedings, you and DYNK agree to try in good faith to resolve the dispute by contacting [email protected] and allowing at least 30 days for a response, unless urgent relief is required.

Subject to mandatory consumer rights and applicable law, disputes may be submitted to a court of competent jurisdiction in the Philippines.

Consumers may also use complaint and dispute-resolution channels provided by the Department of Trade and Industry or another competent authority.

• If part of these Terms is invalid or unenforceable, the remaining parts continue in effect.
• A delay in enforcing a right is not a waiver of that right.
• You may not transfer your rights or obligations without DYNK’s consent.
• DYNK may transfer these Terms as part of a merger, restructuring, financing or sale of the business, subject to applicable law.
• These Terms, the Privacy Policy, store policies, community rules, order forms and applicable plan terms form the entire agreement for the relevant Service.
• Headings are for convenience and do not change the meaning of these Terms.

Contact DYNK with questions about these Terms, an order, booking, account or subscription.

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